AtlasComplianceConsumer ProtectionRBI Ombudsman

RBI Integrated Ombudsman Scheme 2021

cmp_in_rbi_ombudsman_2021

Single Indian redress scheme for complaints about deficiency in services by covered regulated entities.

At a glance

Authority, jurisdiction, legal layer, lifecycle and applicability in a comparable obligation profile.

Compliance intelligence
Jurisdiction
India
Lifecycle
Active
Authority
Reserve Bank of India
Access
Public scheme

Publisher & obligations

Authorities, markets, payment activities and related obligations connected through sourced relationships.

8 linked records
RecordTypeRelationshipScope
PhonePe LimitedPhonePe LimitedPayment operatorapplies to covered payment activitySouth AsiaPaytmPaytmWalletapplies to covered payment activityGlobal / otherUPIUPICredit Transferapplies to covered payment activityGlobal / otherRuPay CardRuPay CardCardapplies to covered payment activityGlobal / otherRuPayRuPayCardapplies to covered payment activityGlobal / other

Who and what is in scope

Banks, non-bank payment system participants and other covered entities

Applicability
01Payment scopePayment-service complaints and consumer redress
02Regulatory layerNational
03Thresholds & exemptionsA complaint generally follows unsuccessful or delayed internal resolution.

What implementation teams must operationalise

Maintain internal complaint handling and participate in no-cost ombudsman resolution.

Control impact
01ReportingSubmit complaint records and comply with ombudsman information requests and awards.
02EnforcementReserve Bank of India Ombudsman
03LifecycleActive

Published facts

Official-source facts with publication, effective and review dates kept separate.

5 claims
Authority / publisher
Reserve Bank of India
high1 source
Jurisdiction
India
high1 source
Legal citation
Reserve Bank - Integrated Ombudsman Scheme, 2021
high1 source
Applies to
Banks, non-bank payment system participants and other covered entities
high1 source
Core obligations
Maintain internal complaint handling and participate in no-cost ombudsman resolution.
high1 source
RBI Ombudsman100%
Publisher & obligations100%Who and what is in scope100%What implementation teams must operationalise100%Published Facts100%